Legal & Compliance
Please review the official terms, privacy practices, and refund procedures governing our platform.
Privacy Policy
Effective Date: February 6th, 2026Mountescrow is committed to protecting your privacy and safeguarding your financial data. This Privacy Policy explains how we collect, use, disclose, and protect your information.1. INFORMATION WE COLLECTA. Personal Information: Full name, Email address, Phone number, Date of birth, Government-issued ID (for KYC verification), Selfie or biometric verification (where required).B. Financial Information: Bank account details, Payment card details (processed securely via licensed payment providers), Transaction history, Wallet balances.C. Device & Technical Information: IP address, Device type, Operating system, App version, Log data.D. Usage Information: Transaction activity, Support inquiries, In-app interactions.2. HOW WE USE YOUR INFORMATIONWe use your information to: verify your identity (KYC/AML compliance), process escrow transactions, facilitate payments and withdrawals, prevent fraud and unauthorized access, provide customer support, improve platform performance, and comply with legal and regulatory obligations. We do not sell your personal information.3. LEGAL BASIS FOR PROCESSINGWe process your data based on contractual necessity, legal obligations (financial compliance, AML laws), legitimate business interests (fraud prevention, platform improvement), and user consent where required.4. DATA SHARING & DISCLOSUREWe may share your data with licensed payment processors, banking partners, identity verification providers, regulatory authorities when legally required, and fraud prevention services. All third-party partners are contractually required to protect your data. We do not sell or rent your personal data to advertisers.5. DATA STORAGE & SECURITYMountescrow implements industry-standard security measures including end-to-end encryption, secure servers, role-based internal access controls, and regular security audits. Financial data is processed via PCI-DSS compliant providers.6. DATA RETENTIONWe retain user information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and prevent fraud. When no longer required, data is securely deleted or anonymized.7. YOUR RIGHTSYou have the right to: access your personal data, correct inaccurate data, request deletion, restrict processing, withdraw consent, or request a copy of your data. To exercise these rights, contact: support@mountescrow.com.8. CHILDREN'S PRIVACYMountescrow is not intended for individuals under 18 years old. We do not knowingly collect data from minors.9. INTERNATIONAL TRANSFERSIf data is transferred outside your country, we ensure appropriate safeguards are in place to protect your information.10. CHANGES TO THIS POLICYWe may update this Privacy Policy periodically. Changes will be posted within the app and on our website.11. CONTACT USMountescrowEmail: support@mountescrow.comWebsite: https://www.mountescrow.comAddress: House A2, Basic Estate, Lokogoma, Abuja, Nigeria
Official Document • Mountescrow Ltd